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Frequently Asked Questions

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Marine Aquarium 3.2 for Mac OS X Thumbnail


Top Questions
  1. Will you be updating older versions of Marine Aquarium to work with a newer OS?

    No.

    We wish to concentrate on the latest release of Marine Aquarium to make it the best out there.

    As it stands, Marine Aquarium 1.1 works on Mac OS through Tiger and on PowerPC computers if you shut off the bubble column. Marine Aquarium 2.0.6 works on Mac OS through Tiger. Marine Aquarium 2.6works on Mac OS 10.2.8 Jaguar through Leopard, on PowerPC, and Intel-Mac computers. Marine Aquarium 3 is compatible with the former and is fully compliant with the OS 10.6 Snow Leopard.

    For information about upgrading click HERE.
  2. Will the Marine Aquarium run on Intel Macs and OSX 10.6 Leopard?

    Yes!

    Marine Aquarium 3 is fully compatible with the Intel Mac and OS 10.6.
  3. I lost my Keycode OR I made my purchase but have not received my keycode.

    Please go HERE and sign into your account to retrieve your keycode.

    If this procedure does not work, e-mail us the following information where applicable and we can retrieve your information from our customer database:

    • The full name you registered under.
    • The Order Number from your confirmation e-mail.
    • Both the first four AND last four numbers of the credit card you used.
    • Your email address at the time of purchase.
    • Your old Keycode. (If you are upgrading from an older code)
    • The store you purchased from.
    • The date of your purchase.

  4. How do I upgrade to the newest version of Marine Aquarium?

    To upgrade from an older version of Marine Aquarium to Marine Aquarium 3.0, please see our website HERE.

    Please note that there are separate instructions for CD and download customers.

    Thank you for your continued interest!
  5. The Marine Aquarium is slow or freezes.

    Slow, jittery, or frozen graphics are most often caused by low video resources. The best way to improve performance is to complete ALL of the following steps:

    1. Start the program and hit the spacebar.
    2. Select the Settings Tab.
    3. Turn off the Bubble Column .
    4. Now select the Fish tab.
    5. Reduce the number of fish to zero. For more information on fish settings go >here<

      After finishing all of these steps, take each setting back to default to see where the problem is solved.

  6. Will I receive a CD with my online order?


    No.

    We do not ship CDs with online orders. You may purchase the CD at any CompUSA Store, Fry's Electronics Store (a West Coast electronics chain).

    You can also purchase the CD online from Avanquest Software

    For more details, you can contact our Sales Department via Email
  7. I get a notification that Marine Aquarium will not work with OS 10.6 Snow Leopard

    Versions of Marine Aquarium prior to v3.0 will not work with OS 10.6 Snow Leopard.

    OS 10.6 Snow Leopard requires that all screen-savers be compiled as 64-bit savers which use Garbage Collection. OS 10.5 Leopard (and previous versions of OS 10) required 32-bit savers, and did not support 64-bit savers or Garbage Collection. Due to these changes changes within OS 10.6 Snow Leopard our older products do not work with OS 10.6 .

    Fortunately Marine Aqurarium 3 has been rebuilt from the ground up to work with Snow Leopard. If you are experiencing problems with an older versionn of Marine Aquarium and would like to upgrade, please test the program on your system by installing the >Demo< and then upgrade >here<.


  1. None what so ever.

    We do not send out any product with spyware or support spamming in any manner. Just a clean download of our Screen Saver.

    However, there are a companies and software pirates that grab popular online products and alter them to include invasive spyware and even viruses.

    If this has happened to you, please let us know the address of the web site that sold your offered you our product. You can contact us by
    Email.

    There is a free product called AdAware, that we ourselves use. This program gets rid of all sorts of spyware, etc. on your machine you might not know about. AdAware can be downloaded from: LavaSoft

    Also, Microsoft has recently released their anti-spyware program. Information on it can be found HERE

    Afterwards, if you are still interested in Marine Aquarium 3, please download it from our site where we guarantee a download free of any other annoying ads or programs.




    • If you lost your keycode or never received a keycode you purchased go HERE

    • If you don't recall the email you registered under or no longer have access to your old email account you will need to log into your account and modify your profile information as outlined in our FAQ HERE

    • If you have an older keycode and wish to upgrade please see our FAQ entry HERE

    • If you have an older keycode and are not interested in purchasing an upgrade, you can download the older versions of Marine Aquarium as outlined HERE




  1. Please go HERE and sign into your account to retrieve your keycode.

    If this procedure does not work, e-mail us the following information where applicable and we can retrieve your information from our customer database:

    • The full name you registered under.
    • The Order Number from your confirmation e-mail.
    • Both the first four AND last four numbers of the credit card you used.
    • Your email address at the time of purchase.
    • Your old Keycode. (If you are upgrading from an older code)
    • The store you purchased from.
    • The date of your purchase.




  2. Go to our Homepage

    On the right-hand side of the screen you will see a customer sign in box.

    Please enter your account name and password in the appropriate text entry fields and hit enter or click Log In.

    NOTE: If you have lost or do not remember your account name or password please e-mail us with the information outlined here.

    After you sign in you will be redirected to your account page.

    To manage your account simply locate the "Your Cart" box on the left side of the screen and select the aspect of your account you wish to access or modify.

    • View Cart - Lists any product purchase you have pending from our website.

    • Checkout - Takes you to the checkout page where you can finalize your pending purchases.

    • Modify Profile - Allows you to modify your personal information(including email), password, and mailing lists.

    • Delete profile - Deletes your account. Warning Deleting your profile will remove all reference to your account from our server, making it impossible to retrieve your product in the future.

    • Orders History - Allows you to view and search your product order history. You can retrieve your keycodes from here.




  3. If your keycode continues to give you trouble, there are a couple of things that can cause this:

    Please Note: If you are upgrading from a CD, you will need to make sure that the CD is in the drive during this procedure.

    1. Some characters in the keycode can be easily confused (i.e. capitol O and zero, capitol I and the number one, etc.). Try to copy and paste your keycode into the Marine Aquariums registration space to avoid any possible input errors. For detailed instructions on how to copy and paste your keycode, click HERE.

    2. You may be attempting to use your keycode in another one of our programs or an earlier version. Please make sure that the version you downloaded is the version you purchased. (i.e. - the Marine Aquarium 2.0 keycode will not work with the Marine Aquarium 2.6).

    3. The preference files related to the program may be corrupted. Try deleting and reestablishing the preference files. For detailed instructions on how to do this, click HERE.




  4. Keycodes and CDs will not work between the separate Marine Aquarium series (.99, 1.0, 2.0, 2.6, 3.0 etc.). In order to prevent piracy, we modify the keycode system for each new release of Marine Aquarium. If you wish to use a new version of Marine Aquarium, and you have an old keycode, you will have to acquire an upgraded keycode.

    The only exception to this is v2.5 CD's which will unlock v2.6 download for free.

    For more information on upgrading, please click
    HERE.

    Lastly, keycodes that we find posted on the Internet are automatically deactivated in our database. You are urged to NEVER give out your keycode to anyone. If you do, they might post YOUR keycode to a website or forum. At that point we will be forced to disable the keycode. We ONLY disable keycodes that are posted to the Internet, or from customers that could not get the product to work on their computer. UNDER NO CIRCUMSTANCES CAN WE "RE-ACTIVATE" A KEYCODE. We apologize for any inconvenience.








  1. To properly install Marine Aquarium 3.0 for OSX and activate the demo mode, follow the instructions below:

    1. IMPORTANT: Before installing, be sure your anti-virus software is deactivated for the duration of the installation. Also, if your computer is a lower end machine, you may optionally wish to set its color resolution to "thousands of colors" to improve performance (See "Displays" under System Preferences, in the Apple Menu).

    2. Download the newest version of Marine Aquarium 3.0 from HERE.

    3. When the download is finished, you will have a new file on your desktop named MarineAquarium3.0.dmg. Double-click this file.

    4. When the file opens you will see the Marine Aquarium 3.saver file (Fish w/ screen effects icon) the Marine Aquarium 3 application file (Fish icon), text files for both a license agreement, a ReadME and a link to our site.

    5. Click and drag the Marine Aquarium 3 application file to the provided applications folder.

    6. Click and drag the Marine Aquarium 3.0.saver file (the screen effects icon) into the "Screen Savers" folder provided in the DMG.

    7. Go to the Apple Menu and select "System Preferences".

    8. Click on the "Desktop and Screen Savers" icon.

    9. Select "Marine Aquarium 3" from the list of screen savers.

    10. Marine Aquarium can now be run either from the application folder (you can drag it to your dock for easy access) or will come on as your screen saver.

    11. The first time you run Aquarium you will see the registration window. Type in the word TESTFISH and press Return. This will activate the demo mode.

    12. Do not forget to reactivate your anti-virus software when you are finished.

    13. Let the Marine Aquarium run for a little while to be sure everything is working properly. If you have any problems, please contact us by e-mail.




  2. To properly install Marine Aquarium 3.0 for OSX, follow the instructions below:

    1. IMPORTANT: Before installing, be sure your anti-virus software is deactivated for the duration of the installation. Also, if your computer is a lower end machine, you may optionally wish to set its color resolution to "thousands of colors" to improve performance (See "Displays" under System Preferences, in the Apple Menu).

    2. Download the newest version of Marine Aquarium 3.0 from HERE.

    3. When the download is finished, you will have a new file on your desktop named MarineAquarium3.0.dmg. Double-click this file.

    4. When the file opens you will see the Marine Aquarium 3.saver file (Fish w/ screen effects icon) the Marine Aquarium 3 application file (Fish icon), text files for both a license agreement, a ReadME and a link to our site.

    5. Click and drag the Marine Aquarium 3 application file to the provided applications folder.

    6. Click and drag the Marine Aquarium 3.0.saver file (the screen effects icon) into the "Screen Savers" folder provided in the DMG.

    7. If you are upgrading using a CD Upgrade code, place your Marine Aquarium CD in the computer now. If you are not upgrading with a CD please skip this step.

    8. Go to the Apple Menu and select "System Preferences".

    9. Click on the "Desktop and Screen Savers" icon.

    10. Select "Marine Aquarium 3" from the list of screen savers.

    11. Marine Aquarium can now be run either from the application folder (you can drag it to your dock for easy access) or will come on as your screen saver.

    12. The first time you select Marine Aquarium, you will see the registration window. Copy and paste your keycode into the registration space to avoid any possible input errors (Some characters can be easily mixed up i.e. the letter O and zero, capitol I and the number one, etc.) and click the OK button.

    13. Do not forget to reactivate your anti-virus software when you are finished.

    14. Let the Marine Aquarium run for a little while to be sure everything is working properly. If you have any problems, please contact us by e-mail.




  3. To upgrade from an older version of Marine Aquarium to Marine Aquarium 3.0, please see our website HERE.

    Please note that there are separate instructions for CD and download customers.

    Thank you for your continued interest!





  4. To use the CD version of the program, the computer you are installing to needs to have a CD-ROM drive. (See the System Requirements
    HERE) When Marine Aquarium is first run the program looks for the CD to register the program. Using a network CD-ROM will not work for this purpose, but a portable CD-ROM drive will suffice.




  1. All of the options below are found in the Marine Aquarium settings menu under the Fish tab. To bring up the settings menu, press the spacebar on your keyboard while Marine Aquarium is running.

    Marine Aquarium, by default, has 14 fish swimming through the virtual tank. You can have up to 30 fish in the tank from the 28 fish and 1 starfish in the tropical fish library.

    To the right in this window you will see the "fish library" which lists all of the fish breeds available to you. This window also has some settings and two boxes on the left


    Fish info - When a fish is selected, this box displays information about the fish.

    Number - To be seen, a fish must have this number be at least 1. To not be seen, Number must be 0. While you have a fish highlighted clicking up or down on this setting will increase or decrease the total population of this breed in the tank. Clicking on the ? will increase or decrease the number of breeds that will randomly appear in the tank. This will affect the Total Fish information below the Fish Sets box, which will be discussed later.



    Fish sets - This box contains all of your fish set configurations. Each set can be configured by clicking on it and then making changes to the number of fish in the tank etc. These changes are saved automatically when you select another fish set.



    + - Clicking the this will create an additional fish set.

    Total Fish - This dialog displays the total number of fish that will be in the tank at once based on the settings in each individual Fish Set. The number can be as high as thirty or as low as zero depending on what breeds or settings you have chosen.





  2. Cycle Delay - The time, in seconds, it takes for the Clocks to change.


    LogoThis box displays all of the logo's available for display. You may import your own or use the default logo provided.

    To add and image tot eh Logo list:
    1. Click the + button.
    2. In the Open dialog box, locate and select an image file (.tiff, .png, or .jpeg file).
    3. Click Open
    4. To include and image on the crystal, select the check box to the left of the preview in the list.
    5. To adjust the size of the image, in the logo position dialog box, drag the scale slider (or drag the black square in the lower-right corner of the preview image) until you achieve the desired size and position for your image.
    6. To re-order the images in the list, drag the row for an image up or down in the list.
    7. To show the selected images from the Logo list, select Logo in the Default clock drop-down menu.
    8. Click OK.





  1. Versions of Marine Aquarium prior to v3.0 will not work with OS 10.6 Snow Leopard.

    OS 10.6 Snow Leopard requires that all screen-savers be compiled as
    64-bit savers which use Garbage Collection. OS 10.5 Leopard (and previous versions of OS 10) required 32-bit savers, and did not support 64-bit savers or Garbage Collection. Due to these changes changes within OS 10.6 Snow Leopard our older products do not work with OS 10.6 .

    Fortunately Marine Aqurarium 3 has been rebuilt from the ground up to work with Snow Leopard. If you are experiencing problems with an older versionn of Marine Aquarium and would like to upgrade, please test the program on your system by installing the >Demo< and then upgrade >here<.




  1. Most computers have several layers of protection against burn-in:

    Better technology
    Advancements in monitor hardware and software mean that todays monitors are less likely to burn-in.

    Energy saver options
    To save electricity, monitors will switch to an energy saving mode after a period of time, either reducing the brightness of the display or turning off the display entirely.

    Screen savers
    Finally, there are an incredible number of screen savers that display moving images to reduce the persistence of a single image on the screen helping to avoid burn-in.

    However, even with these advancements and options, in rare cases, burn-in can still occur. To prevent burn-in, we recommend the following:

    • Different monitors have different needs when it comes to burn-in. You should check the users manual for specific information, or even contact the manufacturer, just to be sure what steps you can take for your specific monitor.

    • Set the energy saver options to turn off your monitor when not in use for a long period of time.

    • With any of our products older products, the background and foreground lighting change constantly on an automatic cycle. If you are concerned about burn-in, do not turn off this cycle.

      MA3 is different than the MA1 or MA2 series of our products in that it does not have an automatic light cycle, instead the program pans from right to left which create a constantly moving background which should help your monitor prevent burn in. Changing this setting, or stopping it will increase the risk of burn in and should be done so with caution.






  1. If you purchased a CD from a retail store or from
    Encore Software, you can register this product using the link below:

    Encore Software Registration Page

    Products purchased directly from our website as an electronic download do not need to be registered, all of your information was entered into our database at the time of purchase. However, if did not check the "I would like to receive email updates, notices, free offers and gifts." option when you made your purchase then you will receive none of these services.




For further Technical Assistance please check
our Customer Support page.



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