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Frequently Asked Questions

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Marine Aquarium 2.0 for Mac OS 9 Thumbnail


      Top Questions
      1. How do I upgrade to the newest version of Marine Aquarium?


        This depends on your purchase.
        • If you have purchased Marine Aquarium 2.0 you can simply download the latest version from the product page and use your keycode. This will only work with the Marine Aquarium 2 line.

        • The price for upgrading from Marine Aquarium 1 to Marine Aquarium 2.0 is $5.95.

        • Before making your purchase you may want to check to see if you have already been upgraded. Click HERE for information on how to retrieve your Keycodes.

        • If you purchased Marine Aquarium 1.1 as an online download from this site, please click HERE for information on purchasing an Upgrade Keycode.

        • If you have purchased the Marine Aquarium 1.0 CD, click HERE for information on purchasing a CD Upgrade Keycode.

        • If your email has changed since your purchase or you have lost you original keycode click HERE for information on how to e-mail Customer Support.

        • If you do not wish to upgrade but would like the old Marine Aquarium 1, here is the link for downloading the program:

        • Marine Aquarium 1 for OS9

      2. The Marine Aquarium is slow or freezes.


        Slow or frozen graphics are most often caused by low video resources. The best way to improve performance is to complete ALL of the following steps:

        1. First switch your color resolution from millions to thousands of colors.

        2. If your display colors are already set to thousands of colors then check the "Economize video memory" checkbox in the Marine Aquarium preferences. If you are trying to drive multiple monitors from one video card then both steps may be necessary.

        3. Go to the Marine Aquarium Settings menu and reduce the "Shimmer" setting.

        4. Also, turn off the bubble column and reduce the number of fish.

        5. Lastly, set your Apple Extension settings back to the OS9 defaults. Click on the Apple Menu, select "Control Panels" then "Extension Manager". At the top of the menu, choose "Mac OS 9.x All"

        After finishing all of these steps, take each setting back to default to see where the problem is solved.

        Freezing problems have been known to occur on the iMac DV. Our program does not cause this problem, it happens to many 3D products. It appears to be a problem in the Rage128VR chipset. Apple is researching the problem.

        If none of the above fixes work for you, please e-mail us and include the Frames Per Second that the Marine Aquarium is running at (This can be found by pressing the "S" key while the program is running.) and an OS9 Apple System Report (ASP):

        1. Open Apple System Profiler, select File/New Report.

        2. Select the standard System Profile, and "Devices and Volumes" and "Extensions".

        3. Save the report to a file.

        4. Compress it with stuffit or some other common compression tool.

        5. E-mail the System Profile to us with a description of your problem.
      3. Will the Marine Aquarium run on the iMac DV model?

        No.

        Freezing problems have been known to occur on the iMac DV. Marine Aquarium does not cause this problem, it happens to many 3D products. It appears to be a problem in the Rage128VR chipset. Apple is researching the problem.


      1. Yes. Click
        HERE for information on the OSX version.

        The Marine Aquarium is mostly dependent on its compatibility with OpenGL (version 1.2.), which allows the Apple Macintosh to render 3D graphics. Some older operating systems for the Apple Macintosh are not compatible with OpenGL, however, all Mac OSX systems should be compatible.

        If you purchase either Macintosh version of the Marine Aquarium, you will be able to unlock the other version for free.





      1. To use the CD version of the program, the computer you are installing to needs to have a CD-ROM drive.
        See system requirements When first activated the program looks for the CD to unlock the full version of the program. This is true of the free updates we offer on our site as well. Networking or linking computers will not work for this purpose, but a portable CD-ROM drive will suffice.





      2. This depends on your purchase.





        1. Slow or frozen graphics are most often caused by low video resources. The best way to improve performance is to complete ALL of the following steps:

          1. First switch your color resolution from millions to thousands of colors.

          2. If your display colors are already set to thousands of colors then check the "Economize video memory" checkbox in the Marine Aquarium preferences. If you are trying to drive multiple monitors from one video card then both steps may be necessary.

          3. Go to the Marine Aquarium Settings menu and reduce the "Shimmer" setting.

          4. Also, turn off the bubble column and reduce the number of fish.

          5. Lastly, set your Apple Extension settings back to the OS9 defaults. Click on the Apple Menu, select "Control Panels" then "Extension Manager". At the top of the menu, choose "Mac OS 9.x All"

          After finishing all of these steps, take each setting back to default to see where the problem is solved.

          Freezing problems have been known to occur on the iMac DV. Our program does not cause this problem, it happens to many 3D products. It appears to be a problem in the Rage128VR chipset. Apple is researching the problem.

          If none of the above fixes work for you, please
          e-mail us and include the Frames Per Second that the Marine Aquarium is running at (This can be found by pressing the "S" key while the program is running.) and an OS9 Apple System Report (ASP):

          1. Open Apple System Profiler, select File/New Report.

          2. Select the standard System Profile, and "Devices and Volumes" and "Extensions".

          3. Save the report to a file.

          4. Compress it with stuffit or some other common compression tool.

          5. E-mail the System Profile to us with a description of your problem.





          1. If you purchased a CD from a retail store or from
            Encore Software, you can register this product using the link below:

            Encore Software Registration Page

            Products purchased directly from our website as an electronic download do not need to be registered, all of your information was entered into our database at the time of purchase. However, if did not check the "I would like to receive email updates, notices, free offers and gifts." option when you made your purchase then you will receive none of these services.

            If you would like to join our mailing list, click HERE.





          For further Technical Assistance please check
          our Customer Support page.



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